Has your estimated delivery time elapsed? Please allow an extra few days for your order to be delivered (especially during busy times).

Our carriers are always doing their best to get your order to you, so make sure you keep an eye on your tracking link for the latest updates.If your order doesn’t arrive, please let us know within 30 days of the date by which your order should have been delivered and we’ll do our best to help you.

We hope you're going to love everything you order from Metta Home, but if you don't you can return for free.

We're not able to offer an exchange on returned items and all returned items will be refunded once they've been received by our warehouse. If you need a different size or colour of an item, then you'll need to place a new order. 

All returned items will be inspected upon arrival. If our Quality Control team are unhappy with the condition an item has been returned in (e.g. tags have been removed or there are signs of wear) and we’re unable to put it back into stock, we may not be able to accept your return and we may have to send it back to you.

We get it, sometimes something just doesn't work for you and you want your money back. As long as an item is still in its original condition, we accept returns for free, subject to the rules below, which includes rules around fair use. None of these rules affect your statutory rights.

If you return an item within 30 days of the item being delivered to you or available for collection, we'll give you a full refund by way of the original payment method. We aim to refund you within 14 days of receiving the returned item into our warehouse. If you request a refund for an item during the above time frames but you can't return it to us for some reason, please get in touch - but any refund will be at our discretion.

If you need to cancel your order for any reason there are varying time limits depending on what shipping option you've chosen:

Express and Next-Day Shipping- 15 minutes after completing your order

Standard Shipping- 60 minutes after completing your order.

To cancel, simply email us and we'll happily process it for you!

We're sorry there's an item missing from your order. Before contacting our Customer Care team, we recommend checking the following:

We may have sent your items in separate packages so please check your emails to see if any of your items will be arriving separately. 

The item/s you ordered may have been out of stock. It's worth checking your emails (including your junk/spam) to see if we've sent you an email about this.

If you have an item missing from your order, please let us know within 30 days of your order being delivered and we’ll do our best to help you.

We want to fix any issues with incorrect items straight away.

If one of the items you received isn't what you ordered, please send it back to us and once inspected, we'll refund you as soon as it arrives back at our warehouse.

To start the process, simply email us with the issue and proof!